Domains Help Center

How do I recover my password?

In case you forgot your account password, don't worry because you can easily request for a new password by just entering your email address and the verification code in this link:

A password reset link will be sent to your email address. Please ensure that you are able to finish the process immediately as the link will expire after 3 hours. If you don’t receive the email, please check in your Junk or Spam folder and make sure that has been added to your email's whitelist.

For security purposes, we require account holders to have strong passwords. The minimum requirement for new passwords must be at least 8 characters in length, include at least one uppercase letter, a lowercase letter and a number. We also recommend that you include a symbol ($%&?!) to further lessen the chances of getting hacked.

If you are trying to login to your hosting control panel, send an email to and temporary credentials will be sent to you. If you have lost your webmail password, check our Hosting FAQs for more information on how to create a new one.

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